Terms & Conditions

1. Introduction

1.1 Welcome to the Haveitnext platform. Haveitnext provides a digital platform that allows customers to browse, request, book, and pay for selected local services, including cleaning, gardening, mobile car wash, and other convenience services that may be made available from time to time.

1.2 These Terms and Conditions apply to your access to and use of the Haveitnext website, available at www.haveitnext.com, together with any related mobile sites, booking pages, customer support channels, software tools, or applications made available by us from time to time. Together, these are referred to in these Terms as the “Platform”.

1.3 The Platform is owned and operated by Haveitnext (Pty) Ltd, Registration Number 2022/865363/07, a company registered in the Republic of South Africa. In these Terms, references to “Haveitnext”, “we”, “us”, and “our” refer to Haveitnext (Pty) Ltd.

1.4 In these Terms, references to “you”, “your”, “customer”, or “user” refer to any person who accesses or uses the Platform, creates an account, makes a booking, requests a service, communicates with us, or pays for a service through the Platform.

1.5 By accessing or using the Platform, creating an account, submitting a booking request, making payment, or continuing to use any Haveitnext service, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you must not use the Platform or request any services through Haveitnext.

1.6 Haveitnext is not an online store for the sale of general goods. The Platform is designed to help customers request and book predefined service options, view pricing where available, submit booking details, make payment, receive customer support, and allow Haveitnext to coordinate service delivery with its team members, contractors, service providers, or approved service partners.

1.7 Services requested through the Platform may be carried out by Haveitnext employees, contractors, independent service providers, or approved service partners, depending on the type of service, location, availability, and operational requirements. Haveitnext may assist with booking coordination, customer communication, scheduling, payment processing, service follow-ups, and quality support.

1.8 Some provisions in these Terms may limit Haveitnext’s liability, place certain responsibilities on you, require you to indemnify Haveitnext or another party, or involve some risk for you. Where practical, these provisions may be highlighted or brought to your attention. You should read all Terms carefully before using the Platform or booking a service.

1.9 These Terms must not be interpreted or applied in a way that unlawfully limits any rights you may have under the Consumer Protection Act, 68 of 2008, or any other applicable South African law. Nothing in these Terms is intended to exclude, restrict, or limit any right or remedy that cannot lawfully be excluded, restricted, or limited.

1.10 If there is anything in these Terms that you do not understand, you should contact Haveitnext for clarification before accepting the Terms, using the Platform, or booking a service.

2. Account Registration, Access and Use of the Platform

2.1 You may be required to create an account or provide certain information in order to access parts of the Platform, request a service, make a booking, manage a booking, communicate with Haveitnext, or make payment for a service.

2.2 When you register, request a service, or use the Platform, you agree to provide information that is accurate, current, and complete. This may include your name, contact number, email address, service address, booking details, access instructions, payment information, and any other information reasonably required to arrange or deliver the requested service.

2.3 You are responsible for ensuring that the information you provide remains accurate and up to date. Haveitnext may rely on the information you provide to confirm bookings, allocate service providers, communicate with you, process payments, and support service delivery. Haveitnext will not be responsible for delays, failed bookings, additional costs, or service issues caused by incorrect, incomplete, or outdated information provided by you.

2.4 When creating or accessing your account, you may be required to use login details such as an email address, password, one-time PIN, verification code, or another authentication method made available by Haveitnext from time to time. You are responsible for keeping your account access details confidential and secure.

2.5 You are responsible for all activity that takes place through your account, unless the activity results from Haveitnext’s own proven fault or unlawful conduct. You must notify Haveitnext immediately if you become aware of, or reasonably suspect, any unauthorised access to your account, unauthorised use of your login details, or any other security concern.

2.6 Haveitnext may suspend, restrict, or disable access to your account or the Platform if we reasonably believe that your account has been compromised, used unlawfully, used in breach of these Terms, or used in a way that may cause harm to Haveitnext, customers, service providers, partners, or the Platform.

2.7 By using the Platform, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are under 18 years old, or do not have full legal capacity, you may only use the Platform with the direct supervision and consent of your parent or legal guardian. In that case, your parent or legal guardian will be responsible for your use of the Platform and for your obligations under these Terms.

2.8 Haveitnext grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform for its intended purpose, namely to browse available services, request or manage bookings, communicate with Haveitnext, make payments, and receive related customer support.

2.9 You agree not to use the Platform in any way that is unlawful, harmful, fraudulent, abusive, disruptive, or inconsistent with these Terms. This includes, but is not limited to, the following:
a. interfering with the proper operation, security, or performance of the Platform;
b. attempting to gain unauthorised access to any account, system, booking information, payment process, or data;
c. using automated tools, bots, scrapers, spiders, or similar technologies to access, copy, monitor, or extract content from the Platform without Haveitnext’s prior written consent, except for ordinary search engine indexing;
d. copying, reproducing, modifying, publishing, distributing, or commercially exploiting any part of the Platform, its content, service descriptions, pricing, branding, images, or materials without Haveitnext’s prior written consent;
e. submitting false, misleading, fraudulent, abusive, or bad-faith booking requests;
f. using the Platform to harass, threaten, mislead, or abuse Haveitnext staff, customers, contractors, service providers, or partners;
g. introducing viruses, malware, harmful code, or any technology that may damage or disrupt the Platform; or
h. attempting to bypass Haveitnext’s booking, payment, communication, service coordination, or support processes.

2.10 All content on the Platform, including text, images, graphics, service descriptions, pricing formats, design elements, logos, trademarks, software, and other materials, belongs to Haveitnext or its licensors unless otherwise stated. You may not use Haveitnext’s name, logo, brand assets, content, or materials without prior written permission from Haveitnext.

2.11 Haveitnext may update, improve, suspend, withdraw, or change any part of the Platform from time to time, including account features, booking flows, payment options, service availability, communication tools, and customer support features.

2.12 Any personal information you provide to Haveitnext will be processed in accordance with our Privacy Policy and applicable South African data protection laws. Haveitnext may use your personal information for purposes related to account management, booking coordination, payment processing, customer communication, service delivery, fraud prevention, safety, support, record-keeping, and compliance with applicable legal obligations.

3. Pricing, Availability and Booking Policy for Services

3.1 The services displayed on the Haveitnext Platform are subject to availability, service area coverage, scheduling capacity, service provider availability, weather conditions where relevant, operational requirements, and any other factors that may affect our ability to complete a booking.

3.2 Haveitnext provides or coordinates services within selected areas in the Republic of South Africa. Service availability may vary by suburb, service type, date, time, and operational capacity. Where a service is not available in your area, or is not available for your requested date or time, Haveitnext may decline the booking, offer an alternative date or time, recommend an alternative service option, or issue a refund where payment has already been made.

3.3 It is your responsibility to provide accurate booking information, including your name, contact details, service address, suburb, access instructions, preferred date and time, service requirements, and any important site-specific information. Haveitnext will not be responsible for delays, failed attendance, additional costs, or incomplete service delivery caused by incorrect, incomplete, or misleading information provided by you.

3.4 The services displayed on the Platform may include predefined service options, service descriptions, estimated durations, pricing, add-ons, service limits, exclusions, and special instructions. You are responsible for reviewing the selected service, booking details, pricing, service limits, and exclusions before confirming your booking.

3.5 Prices displayed on the Platform are based on the service selected, the information provided by you, the applicable service area, any selected add-ons, and any platform, support, call-out, coordination, or service guarantee fees that may apply. Where applicable, prices may be inclusive of VAT or other charges as displayed at the time of booking.

3.6 Haveitnext makes reasonable efforts to ensure that service descriptions, pricing, availability, fees, promotions, and related information displayed on the Platform are accurate. However, errors may occur. If there is an obvious or inadvertent error in a price, service description, fee, promotion, or booking detail, Haveitnext may correct the error, cancel the affected booking, request the correct payment amount, offer an alternative, or issue a refund where appropriate.

3.7 Haveitnext may change, remove, suspend, discontinue, reprice, bundle, unbundle, or update any service, service description, service area, add-on, fee, promotion, or booking requirement at any time without prior notice. Any changes will not affect a confirmed booking unless the change is necessary because of an error, safety concern, operational limitation, legal requirement, or issue outside Haveitnext’s reasonable control.

3.8 A booking request submitted through the Platform does not automatically mean that Haveitnext has accepted or confirmed the booking. A booking will only be regarded as confirmed once Haveitnext confirms acceptance of the booking, receives successful payment or payment authorisation where required, and allocates or schedules the service.

3.9 Haveitnext may accept, reject, cancel, reschedule, or limit any booking request where reasonably necessary. This may include cases where the selected service is unavailable, the service area is not supported, the booking information is incomplete, payment fails, the requested work falls outside the selected service, the site conditions are unsuitable or unsafe, the booking appears fraudulent or abusive, or fulfilling the booking would breach these Terms or applicable law.

3.10 Some services may be carried out by Haveitnext employees, contractors, independent service providers, or approved service partners. Where a service partner is used, Haveitnext may provide the service partner with the booking details, service requirements, price, location, and other information reasonably required to assess, accept, attend to, and complete the booking.

3.11 Haveitnext will use reasonable efforts to coordinate confirmed bookings and support service delivery. However, booking times may be affected by traffic, weather, access issues, prior job delays, customer availability, service provider availability, equipment issues, stock availability, or other operational factors. Where delays or scheduling issues arise, Haveitnext will make reasonable efforts to communicate with you and find a practical resolution.

3.12 If Haveitnext cannot complete a confirmed booking for reasons within its reasonable control, Haveitnext may offer to reschedule the service, provide an alternative service option, issue a credit, or refund the affected amount. The appropriate remedy will depend on the circumstances, the stage of the booking, the nature of the service, and applicable law.

3.13 Promotions, discounts, vouchers, referral offers, bundles, or special service campaigns may be subject to additional terms, expiry dates, location restrictions, service limitations, usage limits, minimum booking values, or availability limits. Haveitnext may withdraw or amend promotional offers where reasonably necessary, including where there has been misuse, error, fraud, or operational limitation.

3.14 Adding a service to a cart, quote request, saved booking, wishlist, or similar feature does not reserve that service, guarantee its availability, or lock in the price. Availability and pricing may change until the booking is confirmed and payment, where required, has been successfully completed.

3.15 If you cancel your payment, reverse a payment, dispute a valid charge, or your payment method fails after a service has been confirmed or completed, you remain responsible for paying all amounts lawfully due to Haveitnext, including any reasonable recovery costs, failed-payment fees, or collection costs permitted by law.

3.16 If you breach these Terms, misuse the Platform, submit false booking information, abuse staff or service providers, fail to make payment, or use the Platform for unlawful or bad-faith purposes, Haveitnext may cancel your booking, suspend or terminate your account, restrict your access to the Platform, and exercise any other rights available under these Terms or applicable law.

4. Rescheduling, Cancellations and Failed Bookings

4.1 A customer may reschedule a confirmed booking free of charge if the reschedule request is made at least 2 hours before the estimated booking start time, and the requested new date and time is available.

4.2 A customer may make up to 4 free advance reschedule requests for the same booking. If the customer requests a further reschedule after reaching this limit, Haveitnext may cancel the booking and issue a full refund, provided the service has not yet been attempted and no cancellation fee is payable under these Terms.

4.3 Reschedule requests are subject to service availability, service area coverage, scheduling capacity, and operational requirements. A requested new date or time will only be confirmed once Haveitnext has accepted and confirmed the change.

4.4 If Haveitnext arrives for a confirmed booking, or is ready to attend to the booking, but the booking cannot be completed because of a customer-side issue, Haveitnext may allow the customer to reschedule the booking once. Customer-side issues may include, but are not limited to, the customer not being ready, the customer being unavailable, access not being provided, the service area not being prepared, incorrect booking details being provided, or any other issue within the customer’s reasonable control that prevents the service from being completed.

4.5 The customer-side reschedule referred to in clause 4.4 may only be used once for the same booking. If the booking cannot be completed again on the rescheduled date or time because of a customer-side issue, Haveitnext may cancel the booking and charge the applicable late cancellation fee.

4.6 A customer may cancel a confirmed booking without a cancellation fee if the cancellation is made at least 2 hours before the estimated booking start time.

4.7 If a customer cancels less than 2 hours before the estimated booking start time, or if the booking is cancelled because of a customer-side issue described in clauses 4.4 or 4.5, Haveitnext may charge a late cancellation fee of R100, or another amount clearly disclosed to the customer before the booking is confirmed.

4.8 Where a booking is cancelled and a late cancellation fee applies, any refund due to the customer will be calculated after deducting the applicable late cancellation fee and any other lawful amount due to Haveitnext under these Terms.

4.9 The late cancellation fee is intended to cover reasonable costs and losses that may arise from short-notice cancellations or failed bookings, including booking administration, customer support, crew coordination, travel preparation, lost booking capacity, and the reduced opportunity to allocate the booking slot to another customer.

4.10 If a confirmed booking cannot go ahead because of reasons within Haveitnext’s reasonable control, including service provider availability, operational delays, equipment issues, or other service delivery constraints, Haveitnext will communicate with the customer and make reasonable efforts to arrange another suitable date and time. In these circumstances, the customer will not be charged a cancellation fee, and the reschedule will not count toward the customer’s free reschedule limit.

4.11 Haveitnext may, in its discretion, waive a cancellation fee where there are reasonable grounds to do so. No cancellation fee will be charged where applicable law does not allow such a fee.

5. Payment

5.1 Payment for services booked through the Haveitnext Platform must be made using one of the payment methods made available at the time of booking, unless Haveitnext agrees otherwise in writing.

5.2 Haveitnext may use third-party payment service providers, including Peach Payments (Pty) Ltd, to process payments securely. When you proceed to payment, you may be redirected to, or asked to complete payment through, a third-party payment gateway or payment interface. Your use of that payment method may also be subject to the terms, conditions, security checks, and processing requirements of the relevant payment provider.

5.3 The payment methods available on the Platform may include, subject to availability and eligibility:

5.3.1 debit card;
5.3.2 credit card;
5.3.3 direct bank deposit or electronic funds transfer;
5.3.4 Pay by Bank;
5.3.5 Apple Pay;
5.3.6 Capitec Pay;
5.3.7 1Voucher;
5.3.8 Scan to Pay; and
5.3.9 Haveitnext gift cards, service credits, vouchers, or promotional credits, where available.

5.4 Available payment methods may change from time to time and may differ depending on the service, booking amount, customer location, device, payment provider availability, risk checks, or operational requirements. Haveitnext does not guarantee that every payment method will be available for every booking.

5.5 For debit card and credit card payments, Haveitnext or its payment service provider may require additional information, authentication, authorisation, or verification before payment is approved. If payment is not authorised, verified, or successfully completed, Haveitnext may decline, suspend, or cancel the booking.

5.6 By using a debit card, credit card, bank account, voucher, wallet, payment application, gift card, service credit, or any other payment method, you confirm that you are authorised to use that payment method and that sufficient funds, credit, balance, or value are available to cover the full booking amount and any applicable fees.

5.7 A booking may not be treated as confirmed until Haveitnext has received successful payment, payment authorisation, proof of payment accepted by Haveitnext, or any other payment confirmation required by Haveitnext for that booking.

5.8 If you pay by direct bank deposit or electronic funds transfer, you must use the correct payment reference provided by Haveitnext and send proof of payment where requested. Haveitnext may only confirm the booking once payment reflects in its account or once Haveitnext has accepted the proof of payment. If payment is not received within the timeframe communicated by Haveitnext, the booking may be cancelled.

5.9 Haveitnext may refuse, reverse, cancel, or delay a booking or payment where it reasonably suspects fraud, unauthorised use of a payment method, chargeback abuse, payment error, incorrect pricing, system error, or any other unlawful or suspicious activity.

5.10 If a payment is reversed, cancelled, disputed, dishonoured, charged back, or later found to be unauthorised after a booking has been confirmed or a service has been provided, you remain responsible for paying all amounts lawfully due to Haveitnext, including any reasonable recovery costs, failed-payment fees, chargeback fees, or collection costs permitted by law.

5.11 Any refunds, credits, or reversals will be handled in accordance with these Terms, Haveitnext’s cancellation and refund policies, and the processing rules of the relevant payment provider. Refund processing times may vary depending on the payment method, bank, payment provider, and other factors outside Haveitnext’s control.

6. Delivery of Services

6.1 Haveitnext provides or coordinates selected local services within designated service areas in the Republic of South Africa, including selected areas within the Durban service area and any other areas made available on the Platform from time to time.

6.2 Service availability may vary depending on the customer’s location, the type of service requested, scheduling capacity, service provider availability, weather conditions where relevant, equipment availability, stock availability, and operational requirements.

6.3 Services are scheduled based on the date and time confirmed by Haveitnext during the booking process. Haveitnext will make reasonable efforts to ensure that the assigned service provider, crew member, contractor, or approved service partner arrives within the confirmed or estimated time slot.

6.4 Booking times are estimates and may be affected by traffic, weather, previous job delays, access issues, customer availability, service provider availability, equipment issues, stock availability, or other operational factors. Where a delay or scheduling issue arises, Haveitnext will make reasonable efforts to communicate with you and arrange a practical resolution.

6.5 You are responsible for providing safe, lawful, and reasonable access to the service location at the scheduled time. This includes ensuring that the property, premises, vehicle, outdoor area, or other service area is accessible, reasonably prepared, and suitable for the service selected.

6.6 Where required, you must ensure that a responsible person who is at least 18 years old is available to grant access, provide instructions, confirm service requirements, and receive any service-related communication.

6.7 You are responsible for securing pets, valuables, fragile items, hazardous items, confidential materials, and any other items that may affect the safe or proper performance of the service. Haveitnext may refuse, pause, reschedule, or cancel a service where the service location is unsafe, unsuitable, inaccessible, or materially different from the information provided at the time of booking.

6.8 If Haveitnext arrives for a confirmed booking, or is ready to attend to the booking, but the service cannot be started or completed because of a customer-side issue, the booking may be handled in accordance with Section 4: Rescheduling, Cancellations and Failed Bookings.

6.9 The service will be regarded as completed once the selected service has been performed substantially in accordance with the booking details, service description, service limits, and any reasonable instructions accepted by Haveitnext before or during the booking.

6.10 Haveitnext’s obligation is limited to the service option selected and confirmed in the booking. Any additional work, extra time, special request, add-on, or work outside the selected service may be declined, quoted separately, charged separately, or treated as a new booking.

6.11 If you have a concern about the quality or completion of a service, you must notify Haveitnext within 24 hours of service completion by contacting us through the Platform, WhatsApp, customer support channel, or at support@haveitnext.com.

6.12 Haveitnext will assess service concerns reasonably and may request photos, videos, written details, access for inspection, service provider feedback, or any other information reasonably required to investigate the concern.

6.13 Where Haveitnext determines that a service concern is valid, Haveitnext may, depending on the circumstances, offer a re-service, partial re-service, service credit, partial refund, or another reasonable resolution. The appropriate resolution will depend on the nature of the service, the issue raised, the evidence provided, whether access is available, and applicable law.

6.14 Haveitnext may decline a refund, re-service, credit, or other remedy where the concern arises from incorrect booking information, customer-side delay, lack of access, unsuitable site conditions, work requested outside the selected service, normal wear and tear, pre-existing conditions, customer interference, or failure to report the issue within the required time.

6.15 Haveitnext may use customer communication, booking records, service provider feedback, field updates, photos, videos, and follow-up information to assess service delivery, investigate complaints, improve service quality, and support operational accountability.

7. Inadvertent Errors, Platform Information and Corrections

7.1 Haveitnext makes reasonable efforts to ensure that the information displayed on the Platform is accurate, current, and complete. This may include service descriptions, pricing, service areas, availability, estimated booking times, promotions, add-ons, fees, and other service-related information.

7.2 Despite these efforts, errors may occur from time to time. These may include incorrect prices, incorrect service descriptions, outdated availability, incorrect service areas, incorrect promotional information, technical errors, typographical errors, display errors, or information that is incomplete or no longer current.

7.3 Where there is an obvious, inadvertent, or technical error on the Platform, Haveitnext will not be required to provide a service, accept a booking, honour a price, or fulfil a booking based on that error, where it would be unreasonable or unlawful to do so.

7.4 If Haveitnext discovers an error that affects your booking, payment, selected service, availability, or any material booking detail, Haveitnext will make reasonable efforts to contact you using the contact information provided during the booking process. Depending on the circumstances, Haveitnext may correct the error, request the correct payment amount, offer an alternative service, reschedule the booking, cancel the booking, issue a credit, or provide a refund where appropriate.

7.5 If you do not agree to the corrected price, service detail, booking change, or alternative offered by Haveitnext, you may cancel the affected booking and receive a refund of any amount paid for the affected booking, unless another lawful deduction applies under these Terms.

7.6 Haveitnext is not responsible for errors, outdated information, incorrect prices, incorrect service descriptions, or inaccurate availability displayed on third-party websites, search engines, social media platforms, advertising platforms, map listings, directories, or any other platform not directly controlled by Haveitnext.

7.7 The information displayed on the Haveitnext Platform at the time your booking is confirmed, together with any direct written confirmation from Haveitnext, will generally apply to your booking, subject to these Terms and any correction of obvious or inadvertent errors.

8. Coupons

8.1 Haveitnext may issue coupons, discount codes, promotional codes, referral codes, or similar offers from time to time. These may include fixed amount discounts, such as R100 off, or percentage discounts, such as 10% off.

8.2 Coupons are issued at Haveitnext’s discretion and may be subject to specific terms, conditions, expiry dates, service restrictions, location restrictions, minimum booking values, usage limits, customer eligibility requirements, or campaign rules.

8.3 Unless otherwise stated on the specific coupon or promotion, the following general rules apply:

8.3.1 each coupon may only be used once;
8.3.2 only one coupon may be applied per booking;
8.3.3 only one coupon may be used per customer, person, household, account, payment method, or service address per promotion or campaign, where applicable;
8.3.4 coupons must be applied at the time of checkout or before the booking is confirmed, and cannot be applied retrospectively to an existing confirmed booking;
8.3.5 the value of the coupon will be deducted from the applicable booking amount, and any remaining balance must be paid by the customer;
8.3.6 percentage coupons may be limited to bookings with a total booking value below R3,000, unless otherwise stated; and
8.3.7 coupons may only be used for eligible services made available by Haveitnext and may not apply to all services, add-ons, fees, areas, or campaigns.

8.4 Coupons cannot be exchanged for cash, transferred for value, sold, resold, withdrawn as credit, or converted into a cash refund.

8.5 Coupons may not be used to purchase gift cards, vouchers, other coupons, service credits, or any other excluded item or benefit, unless Haveitnext expressly allows this in writing.

8.6 If a coupon is applied to a booking and the booking is later cancelled, refunded, partially refunded, amended, or rescheduled, Haveitnext may decide whether the coupon will be reissued, forfeited, replaced, or applied to a future booking, depending on the coupon terms, the reason for the change, and whether the coupon is still valid.

8.7 Where a percentage coupon is used and the customer wishes to change the selected service, remove part of a booking, or materially amend the booking, Haveitnext may require the original booking to be cancelled and a new booking to be created. Any new coupon issued or reused will be subject to the original coupon terms, availability, and expiry date.

8.8 If a coupon does not reflect correctly at checkout, you must contact Haveitnext before confirming the booking so that we can check whether the coupon is valid, active, correctly entered, and applicable to the selected service.

8.9 If you confirm a booking without applying a coupon, or if the coupon was not successfully applied at checkout, you may cancel and rebook using the coupon, provided that the cancellation is made at least 2 hours before the estimated booking start time and the coupon is still valid and applicable to the new booking.

8.10 If you wish to cancel and rebook with a coupon less than 2 hours before the estimated booking start time, the booking will be handled in accordance with Section 4: Rescheduling, Cancellations and Failed Bookings, and a late cancellation fee may apply.

8.11 Haveitnext may, in its discretion, allow a valid coupon to be used on a future eligible booking where it was not successfully applied to the original booking, subject to the coupon terms, expiry date, and service availability.

8.12 Haveitnext may require you to provide the original communication containing the coupon code, proof of eligibility, campaign details, referral information, or any other information reasonably required to verify the coupon before allowing it to be used.

8.13 Haveitnext may correct, suspend, reject, withdraw, or cancel a coupon where it has expired, been issued in error, been used incorrectly, been obtained unlawfully, been shared without permission, been misused, is affected by a technical error, or where the customer does not meet the applicable coupon or campaign requirements.

8.14 Haveitnext is not responsible for any loss, unauthorised use, sharing, disclosure, expiry, deletion, incorrect entry, or misuse of a coupon code, unless the loss was caused by Haveitnext’s own proven fault or unlawful conduct.

9. Tips

9.1 Customers may be given the option to add a voluntary tip for the service provider or service providers who perform a booked service.

9.2 Tips are optional and are not required in order to make a booking, receive a service, receive customer support, or receive a particular level of service.

9.3 Where a customer adds a tip to a booking, 100% of the tip amount will be paid to the service provider who performs the service.

9.4 Where more than one service provider performs the service, the tip will be split equally among the service providers, unless the customer gives Haveitnext a different written instruction before the tip is paid out.

9.5 A tip is separate from the service price, platform fee, booking fee, support fee, call-out fee, cancellation fee, or any other amount payable to Haveitnext. A tip is not a payment to Haveitnext for the service.

9.6 If a booking is cancelled before the service is performed, any tip paid for that booking will be refunded together with any refund due for the booking, unless the customer instructs Haveitnext in writing to handle the tip differently.

9.7 If a service has been completed and the tip has already been allocated or paid to the service provider, the tip will generally not be refundable, unless required by law or unless Haveitnext determines that there has been an error, duplicate payment, fraud, or other valid reason to reverse or correct the tip.

9.8 If the service provider assigned to a booking changes before the service is performed, the tip will be paid to the service provider or service providers who actually perform the service, unless the customer gives Haveitnext a different written instruction before the tip is paid out.

9.9 Haveitnext may correct, reverse, withhold, or reallocate a tip where reasonably necessary to address an error, duplicate payment, failed payment, chargeback, fraud, incorrect allocation, cancellation, or dispute.

9.10 Tips may be paid out to service providers according to Haveitnext’s normal payout processes and timelines. Service providers remain responsible for any personal tax, reporting, or other obligations that may apply to tips received by them.

10. Changes to these Terms and Conditions

10.1 Haveitnext may update, amend, replace, or remove parts of these Terms and Conditions from time to time.

10.2 Any changes to these Terms will be published on the Platform or otherwise made available to customers through a reasonable communication channel, such as email, WhatsApp, SMS, account notification, booking confirmation, or website notice.

10.3 The version of the Terms that applies to a booking will generally be the version that was in effect at the time the booking was confirmed, unless a change is required by law, relates to safety, addresses fraud or misuse, corrects an obvious error, or is otherwise necessary for the proper operation of the Platform.

10.4 If you continue to access or use the Platform, make a booking, request a service, or communicate with Haveitnext after updated Terms have been published or communicated, you will be regarded as having accepted the updated Terms.

10.5 If you do not agree with any updated Terms, you must stop using the Platform and must not make any further bookings through Haveitnext.

10.6 Haveitnext will make reasonable efforts to bring material changes to your attention where required by law or where the change materially affects your rights, obligations, fees, cancellation terms, refund rights, or use of the Platform.

10.7 It is your responsibility to review the Terms from time to time, especially before making a booking or using a new service made available by Haveitnext.

11. Ownership and Copyright

11.1 All rights, title, and interest in and to the Haveitnext Platform, including the website, booking pages, software, systems, designs, text, images, graphics, service descriptions, pricing formats, logos, trademarks, icons, videos, documents, data, layout, code, and other materials, belong to Haveitnext or its licensors, unless otherwise stated.

11.2 Haveitnext grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform for its intended purpose, namely to browse services, make bookings, manage bookings, communicate with Haveitnext, make payments, and receive related support.

11.3 You may not copy, reproduce, modify, publish, distribute, sell, license, reverse engineer, scrape, extract, frame, mirror, commercially exploit, or create derivative works from any part of the Platform or its content without Haveitnext’s prior written consent.

11.4 The names, logos, trademarks, service names, slogans, icons, and brand assets used by Haveitnext may not be used without Haveitnext’s prior written permission.

11.5 Any content you submit to Haveitnext or through the Platform, including booking notes, messages, reviews, ratings, photos, videos, service instructions, complaints, or feedback, remains yours where applicable. However, by submitting that content, you allow Haveitnext to use it for purposes related to operating the Platform, processing bookings, coordinating services, providing customer support, investigating service concerns, improving service quality, preventing fraud or misuse, and keeping business records.

11.6 Haveitnext, its employees, contractors, service providers, or approved service partners may take photos, videos, or other visual records before, during, or after a service for operational purposes, including proof of work, service delivery records, quality control, training, safety, complaint resolution, dispute handling, fraud prevention, and operational accountability.

11.7 Haveitnext may use service-related photos, videos, or other visual records for public marketing, social media, advertising, portfolio, training, or promotional purposes only where the material does not reasonably identify the customer, the customer’s household, vehicle, property, address, private belongings, or any other personal information.

11.8 Before using service-related material publicly, Haveitnext will take reasonable steps to remove or avoid identifying details, including faces, house numbers, street names, number plates, personal documents, security features, distinctive private areas, location metadata, or other details that may reasonably identify the customer, the customer’s household, vehicle, or property.

11.9 Where service-related material may reasonably identify a customer, their household, vehicle, property, address, private belongings, or any other personal information, Haveitnext will seek the customer’s consent before using that material for public marketing, unless the material has already been lawfully made public by the customer or such use is otherwise permitted by law.

11.10 A customer may notify Haveitnext in writing before the service starts if they do not want photos or videos from their booking to be used for public marketing. This will not prevent Haveitnext from keeping reasonable service records for operational, quality control, safety, legal, dispute resolution, fraud prevention, or compliance purposes.

11.11 If you provide suggestions, ideas, improvements, feature requests, or other feedback to Haveitnext, you agree that Haveitnext may use that feedback to improve its services, Platform, operations, branding, or customer experience without owing you compensation.

11.12 You must not upload, submit, or share any content through the Platform that infringes another person’s copyright, trademark, privacy, confidentiality, or other rights.

11.13 If you believe that any content on the Platform infringes your intellectual property rights, you may contact us by sending an email to support@haveitnext.com with enough information for us to identify the content, assess the concern, and take appropriate action where required.

11.14 Nothing in these Terms transfers ownership of Haveitnext’s intellectual property to you. All rights not expressly granted to you are reserved by Haveitnext.

12. Electronic Communications

12.1 By accessing the Platform, creating an account, making a booking, submitting a request, making payment, contacting Haveitnext, or communicating with us electronically, you agree that Haveitnext may communicate with you electronically.

12.2 Electronic communications may include communication by email, SMS, WhatsApp, phone call, platform notification, booking confirmation, payment notification, customer support message, website notice, or any other electronic communication channel made available by Haveitnext from time to time.

12.3 Haveitnext may use electronic communications for purposes related to your account, booking requests, booking confirmations, payment information, service updates, arrival updates, rescheduling, cancellations, refunds, customer support, service follow-ups, complaints, reviews, promotions, changes to these Terms, and any other matter related to your use of the Platform or Haveitnext services.

12.4 You are responsible for ensuring that the contact information you provide to Haveitnext is accurate, current, and accessible. This includes your email address, mobile number, WhatsApp number, service address, and any other contact details provided during account registration, booking, payment, or customer support.

12.5 Haveitnext will not be responsible for delays, missed bookings, failed communication, failed access, additional costs, or service issues caused by incorrect, outdated, inaccessible, or inactive contact details provided by you.

12.6 An electronic communication sent by Haveitnext will generally be treated as received by you when it is sent to the email address, mobile number, WhatsApp number, account, or other contact method provided by you, unless Haveitnext receives a failed delivery notice or applicable law provides otherwise.

12.7 You agree that electronic records, notices, confirmations, messages, payment records, booking records, support messages, and other electronic communications may be used as evidence of your interaction with Haveitnext, your booking, your payment, your service instructions, your acceptance of these Terms, and any related transaction, to the extent permitted by applicable law.

12.8 Where Haveitnext sends you important information about a booking, cancellation, reschedule, payment, refund, service delay, safety issue, complaint, or change to these Terms, you are responsible for reviewing that communication within a reasonable time.

12.9 You may contact Haveitnext through the customer support channels made available on the Platform, by WhatsApp, or by email at support@haveitnext.com. Haveitnext may require that certain requests, instructions, complaints, cancellations, refund requests, or tip allocation instructions be submitted in writing so that they can be properly recorded and processed.

12.10 Marketing communications may be sent to you where permitted by law, where you have consented, or where Haveitnext is otherwise allowed to contact you. You may opt out of marketing communications where an opt-out option is provided, but you may still receive important non-marketing communications related to your account, bookings, payments, services, safety, support, or legal notices.

12.11 Haveitnext may keep records of electronic communications, booking information, support interactions, call notes, WhatsApp messages, emails, photos, videos, payment records, and service updates for operational, legal, quality control, fraud prevention, dispute resolution, record-keeping, and compliance purposes.

13. Disclaimer

13.1 The Platform, including the website, booking pages, service descriptions, pricing displays, availability information, account features, payment flows, customer support tools, and related digital systems, is provided on an “as available” basis.

13.2 Haveitnext makes reasonable efforts to keep the Platform accurate, secure, functional, and up to date. However, Haveitnext does not guarantee that the Platform will always be uninterrupted, error-free, available, compatible with every device, free from technical issues, or free from delays caused by internet, network, hosting, payment provider, communication, or third-party system issues.

13.3 Any service descriptions, estimated durations, arrival windows, pricing information, availability information, photographs, videos, examples, marketing material, or other content displayed on the Platform are provided for general guidance and booking purposes. They do not guarantee that every service will be available, suitable for every customer, or produce an identical result in every situation.

13.4 The outcome of a service may depend on factors outside Haveitnext’s reasonable control, including the condition of the service area, the accuracy of the information provided by the customer, access to the property or vehicle, weather conditions, water or electricity availability, pre-existing damage, wear and tear, safety conditions, customer instructions, and whether the selected service is appropriate for the customer’s needs.

13.5 Before confirming a booking, you are responsible for reviewing the selected service, service description, booking details, service limits, exclusions, pricing, cancellation terms, and any special requirements that apply to the booking.

13.6 Haveitnext does not warrant that the Platform or any service will meet every personal expectation, preference, special requirement, or unstated need of a customer. Any special requirements must be communicated to Haveitnext before the booking is confirmed, and Haveitnext may accept, decline, quote separately for, or treat those requirements as outside the selected service.

13.7 Haveitnext does not provide professional advice through the Platform, including legal, financial, medical, structural, engineering, pest-control, electrical, plumbing, mechanical, or other specialist advice, unless expressly stated in writing. Any information provided by Haveitnext is for general service coordination and customer support purposes only.

13.8 Haveitnext may rely on third-party service providers, payment providers, hosting providers, communication tools, mapping tools, advertising platforms, software providers, contractors, or approved service partners in operating the Platform and coordinating services. Haveitnext is not responsible for interruptions, errors, delays, failures, or losses caused by third-party systems or providers outside Haveitnext’s reasonable control.

13.9 Any links to third-party websites, payment pages, social media pages, map listings, directories, or other external resources are provided for convenience only. Haveitnext does not control and is not responsible for the content, accuracy, security, availability, privacy practices, or terms of any third-party website or platform.

13.10 To the extent permitted by law, Haveitnext will not be responsible for losses, delays, failed bookings, incomplete services, additional costs, or customer dissatisfaction caused by incorrect booking information, lack of access, unsuitable site conditions, customer-side delays, work requested outside the selected service, or circumstances outside Haveitnext’s reasonable control.

13.11 Nothing in these Terms is intended to exclude, restrict, or limit any warranty, right, remedy, liability, or obligation that cannot lawfully be excluded, restricted, or limited under the Consumer Protection Act, 68 of 2008, or any other applicable law.

14. Limited Liability

14.1 Nothing in these Terms is intended to exclude, restrict, or limit any right, remedy, warranty, liability, or obligation that cannot lawfully be excluded, restricted, or limited under the Consumer Protection Act, 68 of 2008, or any other applicable law.

14.2 To the extent permitted by law, Haveitnext will not be liable for any indirect, special, incidental, consequential, punitive, or economic loss, including loss of profit, loss of income, loss of business, loss of opportunity, loss of data, loss of goodwill, or loss arising from interruption of use of the Platform or services.

14.3 To the extent permitted by law, Haveitnext will not be responsible for any loss, damage, delay, failed booking, incomplete service, additional cost, or customer dissatisfaction caused by:

14.3.1 incorrect, incomplete, outdated, or misleading information provided by the customer;
14.3.2 lack of access to the service location, property, premises, vehicle, or service area;
14.3.3 unsafe, unsuitable, inaccessible, or materially different site conditions;
14.3.4 customer-side delays, customer unavailability, or failure to prepare the service area;
14.3.5 work requested outside the selected service, service description, service limits, or confirmed booking;
14.3.6 pre-existing damage, wear and tear, defects, stains, faults, infestations, blockages, or conditions that existed before the service started;
14.3.7 fragile, valuable, sensitive, hazardous, confidential, or unsecured items not disclosed or secured by the customer before the service;
14.3.8 interruption or failure of electricity, water, internet, access control, parking, security, or other facilities required for the service;
14.3.9 weather, traffic, road conditions, public disruptions, emergencies, strikes, load-shedding, natural events, or other circumstances outside Haveitnext’s reasonable control; or
14.3.10 third-party systems, payment providers, communication platforms, hosting providers, mapping tools, or other service providers outside Haveitnext’s reasonable control.

14.4 Haveitnext will not be liable for damage to items that are fragile, defective, improperly installed, already damaged, worn, unstable, unsafe, or not reasonably suitable for the service requested, unless the damage is caused by Haveitnext’s own proven fault, negligence, or unlawful conduct.

14.5 Customers are responsible for removing or securing valuables, cash, jewellery, personal documents, electronics, fragile items, confidential materials, pets, children’s items, medication, and any other sensitive or high-value items before the service starts.

14.6 Haveitnext will not be responsible for loss of or damage to items that were not reasonably visible, disclosed, secured, or brought to Haveitnext’s attention before the service started, unless the loss or damage is caused by Haveitnext’s own proven fault, negligence, or unlawful conduct.

14.7 Where Haveitnext is legally responsible for a proven loss or damage arising from a booking, Haveitnext’s liability will, to the extent permitted by law, be limited to the amount paid by the customer for the affected booking, or the cost of a reasonable re-service, credit, repair, or replacement, depending on the circumstances and applicable law.

14.8 Haveitnext will not be liable for any claim, loss, damage, or complaint that is not reported within a reasonable time after the service is completed. Service quality concerns should be reported within the timeframe set out in Section 6: Delivery of Services, unless a longer period is required by law.

14.9 Haveitnext may require reasonable evidence before assessing any claim, including photos, videos, written details, access for inspection, service provider feedback, booking records, payment records, or other relevant information.

14.10 If Haveitnext determines that a valid service issue, loss, or damage has occurred, Haveitnext may offer a reasonable remedy, which may include a re-service, partial re-service, service credit, partial refund, repair contribution, replacement contribution, or another appropriate resolution.

14.11 Haveitnext will not be liable for any loss, damage, injury, delay, or failure caused by a customer’s breach of these Terms, unlawful conduct, abusive conduct, unsafe instructions, unreasonable interference with the service, or failure to follow reasonable instructions given by Haveitnext or the assigned service provider.

14.12 Nothing in this section limits Haveitnext’s liability for fraud, gross negligence, intentional misconduct, or any liability that cannot lawfully be limited or excluded.

15. Availability and Termination of Services

15.1 Haveitnext may make the Platform and services available at the times, locations, service areas, and through the channels determined by Haveitnext from time to time.

15.2 Haveitnext does not guarantee that the Platform, any service, any service area, any booking slot, any service provider, or any feature will always be available. Availability may depend on operational capacity, service provider availability, customer demand, location, weather, equipment, stock, payment processing, technology systems, safety, compliance, or other operational requirements.

15.3 Haveitnext may add, remove, suspend, limit, update, or discontinue any service, service area, booking slot, Platform feature, payment method, communication channel, promotion, or support process where reasonably necessary for operational, commercial, technical, safety, legal, or customer experience reasons.

15.4 Haveitnext may temporarily suspend or restrict access to the Platform, or any part of it, for maintenance, updates, repairs, security checks, technical issues, system improvements, third-party provider issues, or circumstances outside Haveitnext’s reasonable control.

15.5 Haveitnext may suspend, restrict, or terminate your account, booking access, or use of the Platform if Haveitnext reasonably believes that you have breached these Terms, provided false information, failed to make payment, misused the Platform, abused staff or service providers, submitted fraudulent or bad-faith bookings, created safety risks, interfered with service delivery, or used the Platform unlawfully.

15.6 Haveitnext may cancel, suspend, reschedule, or refuse a booking where reasonably necessary, including where the selected service is unavailable, the service area is not supported, payment fails, the site is unsafe or inaccessible, the booking information is incorrect or incomplete, the requested work falls outside the selected service, or fulfilling the booking would breach these Terms or applicable law.

15.7 If Haveitnext cancels a confirmed booking for reasons within Haveitnext’s reasonable control, Haveitnext may offer a reschedule, alternative service option, credit, or refund, depending on the circumstances and applicable law.

15.8 If a booking is cancelled, suspended, delayed, or cannot be completed because of a customer-side issue, the booking will be handled in accordance with Section 4: Rescheduling, Cancellations and Failed Bookings.

15.9 You may stop using the Platform at any time. If you wish to close your account, you may contact Haveitnext through the available customer support channels. Account closure will not affect any existing booking, payment obligation, cancellation fee, refund process, dispute, investigation, or legal obligation that arose before the account was closed.

15.10 Termination, suspension, cancellation, or restriction of access will not affect any rights, obligations, liabilities, payments, refunds, records, disclaimers, limitations of liability, intellectual property rights, or legal provisions that are intended to continue after termination.

15.11 Haveitnext may keep reasonable records after account closure, booking cancellation, service completion, or termination where required or permitted for operational, legal, tax, accounting, fraud prevention, dispute resolution, safety, compliance, customer support, or record-keeping purposes.

15.12 Nothing in this section limits any right or remedy that a customer may have under applicable law, including any right that cannot lawfully be excluded, restricted, or limited.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, your use of the Platform, any booking made through Haveitnext, and any dispute arising from or related to these Terms, the Platform, payment, service delivery, cancellations, refunds, or customer support will be governed by the laws of the Republic of South Africa.

16.2 For purposes of these Terms, any booking made through Haveitnext will, to the extent permitted by law, be regarded as being concluded, processed, and administered in Durban, KwaZulu-Natal, unless Haveitnext confirms otherwise in writing.

16.3 You consent to the non-exclusive jurisdiction of the courts of the Republic of South Africa with competent jurisdiction in Durban, KwaZulu-Natal, for any dispute, claim, application, or legal proceedings arising from or related to these Terms, the Platform, a booking, payment, service, cancellation, refund, or customer support.

16.4 Where legally permitted and appropriate, this may include the relevant Magistrates’ Court with jurisdiction in Durban, KwaZulu-Natal, or the KwaZulu-Natal Division of the High Court of South Africa, Durban. The Office of the Chief Justice lists a KwaZulu-Natal Division court location in Durban.

16.5 Nothing in these Terms prevents Haveitnext from approaching any competent court or lawful forum for urgent relief, debt recovery, protection of its intellectual property, prevention of unlawful use of the Platform, enforcement of payment obligations, or any other appropriate remedy.

16.6 Nothing in these Terms limits or excludes any right that a customer may have under applicable law, including the right to refer a matter to a competent court, regulator, consumer protection body, ombud, tribunal, or other lawful dispute resolution forum where permitted by law.

16.7 If you access the Platform from outside South Africa, you are responsible for complying with any laws that apply to you in that location. However, Haveitnext’s services are provided or coordinated only in the service areas made available by Haveitnext from time to time.

17. Notices

17.1 Any formal notice required or permitted under these Terms must be given in writing and sent in accordance with this section.

17.2 Haveitnext designates the following address as its address for the service of formal notices and legal processes under these Terms:

Haveitnext (Pty) Ltd
6628 Isihlangu Road
Waterloo, Blackburn
KwaZulu-Natal, 4319
South Africa

17.3 Haveitnext may change its legal notice address, legal notices email address, customer support details, or notice methods by updating these Terms, publishing updated details on the Platform, or otherwise making the updated details reasonably available to customers.

17.4 Formal notices to Haveitnext may also be sent by email to legal@haveitnext.com, or to any other email address or formal notice channel made available by Haveitnext for legal notices from time to time.

17.5 Where a notice relates to a legal claim, dispute, demand, breach, intellectual property concern, privacy concern, or other formal matter, the notice should clearly state that it is a formal notice and should include enough information for Haveitnext to identify the matter, the booking or account involved, the customer’s contact details, and the action requested.

17.6 You designate the physical address, service address, email address, mobile number, WhatsApp number, account profile, and any other contact details provided to Haveitnext during registration, booking, payment, or customer support as the details where Haveitnext may send notices and communications to you.

17.7 You may change your notice details by giving Haveitnext at least 7 days’ written notice, or by updating your account details where the Platform allows this. The change will only apply once Haveitnext has received and processed the updated details.

17.8 You are responsible for ensuring that your contact details are accurate, current, and accessible. Haveitnext will not be responsible for missed notices, missed booking updates, missed refund communication, failed access, additional costs, or delays caused by incorrect, outdated, inaccessible, or inactive contact details provided by you.

17.9 Formal notices may be sent by hand delivery, courier, prepaid registered post, email, or any other method accepted by law or agreed to by Haveitnext in writing.

17.10 Unless applicable law requires otherwise, notices will generally be treated as received as follows:

17.10.1 if delivered by hand or courier, on the date of delivery;
17.10.2 if sent by prepaid registered post, 14 days after the date of posting;
17.10.3 if sent by email, on the date sent, unless the sender receives a failed delivery notice; and
17.10.4 if sent by WhatsApp, SMS, platform notification, or another electronic method used for customer communication, when sent to the contact details provided by you, unless Haveitnext receives a failed delivery notice or has reason to believe the message was not delivered.

17.11 Notices should be written in English, unless Haveitnext agrees otherwise or applicable law requires otherwise.

17.12 If you send Haveitnext a notice or request relating to a booking, cancellation, refund, complaint, service issue, access problem, payment issue, coupon, tip instruction, or other customer support matter, you should use the customer support channels made available by Haveitnext, including support@haveitnext.com, and provide all information reasonably required for the matter to be investigated and processed.

17.13 Formal notices do not replace any shorter timeframes set out elsewhere in these Terms. Service quality concerns, cancellations, rescheduling requests, failed access issues, coupon issues, and refund requests must still be raised within the timeframes set out in the relevant sections of these Terms.

18. Information

18.1 For purposes of the Electronic Communications and Transactions Act, 25 of 2002, and other applicable laws, the following information applies to Haveitnext and should be read together with the service descriptions, pricing, booking details, policies, and other terms displayed on the Platform.

18.2 Haveitnext’s company information is as follows:

Legal Name: Haveitnext (Pty) Ltd

Legal Status: Private company registered in the Republic of South Africa

Registration Number: 2022/865363/07

Trading Name: Haveitnext

Main Business: Online service booking platform

Place of Registration: Republic of South Africa

Office Bearer: Thandolwethu Mbokazi

Website: www.haveitnext.com

General Email Address: hello@haveitnext.com

Customer Support Email Address: support@haveitnext.com

Legal Notices Email Address: legal@haveitnext.com

Telephone Number: +27 87 821 3283

Registered Physical Address: 6628 Isihlangu Road, Waterloo, Blackburn, KwaZulu-Natal, 4319, South Africa

Address for Service of Legal Documents: 6628 Isihlangu Road, Waterloo, Blackburn, KwaZulu-Natal, 4319, South Africa

18.3 Haveitnext’s services, service areas, prices, fees, booking requirements, service limits, estimated service times, payment methods, cancellation terms, refund terms, and any applicable service-specific conditions are displayed on the Platform or communicated to the customer during the booking process.

18.4 The full price payable for a booking, including any applicable service price, add-ons, platform fee, support fee, call-out fee, coordination fee, taxes, or other charges, will be displayed or communicated before the booking is confirmed, unless an obvious or inadvertent error has occurred.

18.5 Payment methods and payment processing are dealt with in Section 5: Payment. Booking confirmation, service availability, pricing, cancellations, refunds, delivery of services, and customer support are dealt with in the relevant sections of these Terms.

18.6 Customers may access and keep a record of their transaction by saving or downloading booking confirmations, payment confirmations, email confirmations, WhatsApp confirmations, invoices, receipts, or other records made available by Haveitnext.

18.7 Haveitnext’s privacy and personal information practices are dealt with in its Privacy Policy and any related privacy notices made available on the Platform. Payment security and payment processing may also be subject to the security procedures and privacy terms of Haveitnext’s payment service providers.

18.8 Unless expressly stated otherwise, Haveitnext does not subscribe to a specific alternative dispute resolution code, industry code, accreditation body, or self-regulatory body for purposes of these Terms. This does not limit any right a customer may have to approach a competent court, regulator, consumer protection body, ombud, tribunal, or other lawful dispute resolution forum.

18.9 If Haveitnext later subscribes to any applicable code of conduct, industry body, accreditation body, or alternative dispute resolution process, Haveitnext may publish the relevant details on the Platform or otherwise make them available to customers.

18.10 If you have a complaint or allegation relating to intellectual property infringement on the Platform, you may send it to legal@haveitnext.com. Your complaint should include enough information for Haveitnext to identify and assess the concern, including:

18.10.1 the specific URL, page, content, image, wording, service listing, advertisement, or material that relates to the complaint;
18.10.2 a description of the intellectual property right you claim has been infringed;
18.10.3 proof that you own, represent, or are authorised to enforce the intellectual property right;
18.10.4 copies of any relevant registration certificates, including CIPC-issued certificates where applicable;
18.10.5 your full name, company name if applicable, contact details, and legal capacity to act; and
18.10.6 the action you request Haveitnext to take.

18.11 Haveitnext will assess intellectual property complaints in good faith and may remove, restrict, investigate, request further information about, or take other appropriate action regarding the identified material where reasonably necessary.

18.12 Haveitnext may decline to act on a complaint where the information provided is incomplete, unclear, unsupported, abusive, fraudulent, misleading, or does not reasonably show that the complainant owns or is authorised to enforce the relevant intellectual property right.

19. General

19.1 These Terms, together with any service-specific terms, booking details, payment terms, cancellation terms, refund terms, privacy notices, and policies made available by Haveitnext, form the agreement between you and Haveitnext in relation to your use of the Platform and any booking made through Haveitnext.

19.2 These Terms apply to all use of the Platform and all bookings made through Haveitnext. Service-specific terms, service descriptions, exclusions, limits, add-ons, booking requirements, and special instructions may also apply to a particular booking where they are displayed on the Platform or communicated by Haveitnext before the booking is confirmed.

19.3 If there is a direct conflict between these Terms and any service-specific term, the service-specific term will apply only to the affected booking and only to the extent that it clearly and expressly relates to that service or booking. These Terms will continue to apply in all other respects.

19.4 A service description, promotion, estimate, customer support message, WhatsApp message, email, or general communication will not vary these Terms unless Haveitnext clearly confirms in writing that it is intended to vary a specific clause of these Terms.

19.5 Nothing in any service-specific term, service description, booking requirement, promotion, or communication is intended to exclude, restrict, or limit any right or remedy that cannot lawfully be excluded, restricted, or limited.

19.6 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be treated as separate from the rest of these Terms. The remaining provisions will continue to apply to the fullest extent permitted by law.

19.7 If Haveitnext does not immediately enforce any right under these Terms, this does not mean that Haveitnext has waived that right or agreed not to enforce it later.

19.8 Any waiver, relaxation, or concession by Haveitnext will only apply if it is given in writing and will only apply to the specific matter for which it was given.

19.9 You may not transfer, assign, or delegate any of your rights or obligations under these Terms, your account, or a booking without Haveitnext’s prior written consent.

19.10 Haveitnext may transfer, assign, subcontract, delegate, or otherwise deal with any of its rights or obligations under these Terms where reasonably necessary for business operations, service delivery, payment processing, customer support, legal compliance, restructuring, or the transfer of all or part of its business.

19.11 Haveitnext may use employees, contractors, independent service providers, approved service partners, payment providers, software providers, customer support tools, and other third parties to operate the Platform, process payments, coordinate bookings, deliver services, and provide support.

19.12 Nothing in these Terms creates a partnership, joint venture, employment relationship, agency relationship, franchise relationship, or representative relationship between you and Haveitnext, or between you and any service provider, unless expressly agreed in writing.

19.13 Haveitnext will not be responsible for any failure or delay in performing its obligations where the failure or delay is caused by circumstances outside its reasonable control, including weather, traffic, load-shedding, power failures, water interruptions, internet failures, strikes, public unrest, emergencies, natural events, government action, supplier delays, payment provider issues, or other events beyond Haveitnext’s reasonable control.

19.14 Any provisions of these Terms that by their nature should continue after a booking is completed, cancelled, refunded, disputed, or after your account is closed, will continue to apply. This includes provisions relating to payment obligations, refunds, records, intellectual property, privacy, disclaimers, limited liability, indemnities, notices, governing law, and dispute resolution.

19.15 The headings used in these Terms are for convenience only and do not affect the interpretation of the Terms.

19.16 Words such as “including”, “includes”, “for example”, or similar wording are used to introduce examples and do not limit the meaning of the wording that comes before them.

19.17 These Terms must be interpreted in a way that is consistent with applicable South African law. Nothing in these Terms is intended to exclude, restrict, or limit any right or remedy that cannot lawfully be excluded, restricted, or limited.

Bookings